Terms of Service & SaaS Agreement

Acadely grants the educational institution a non-exclusive, multi-user license to access and operate the School ERP platform across designated campuses.

• License covers administrative staff, educators, accountants, transport coordinators, parents, and enrolled students.
• Role-based access permits schools to assign granular read, write, and approval privileges per staff member.
• Multi-campus institutions can manage regional sub-branches under a unified central directorate console.

The educational institution retains exclusive intellectual property rights and ownership over all uploaded records.

• Student demographic records, attendance logs, exam questions, grade reports, and fee transaction logs remain 100% school property.
• Acadely will never withhold data for any reason and provides on-demand bulk export tools in CSV, JSON, and Excel.
• Upon contract expiration or termination, schools receive a 60-day full extraction window followed by verified cryptographic erasure.

Acadely guarantees high-availability cloud infrastructure with continuous automated multi-zone failovers.

• Core services (Parent app, attendance check-in, fee payment gateway, exam gradebooks) maintain 99.9% monthly availability.
• Scheduled maintenance is executed exclusively during off-peak weekend hours with advance institutional notification.
• Critical incident response time is under 15 minutes for admission deadlines and exam grading periods.

Subscription fees are structured transparently on an active-student or fixed-campus basis with zero hidden fees.

• Invoices are issued in local currencies (SAR for Saudi Arabia, AED for UAE, QAR for Qatar, INR for India, USD globally).
• Payment terms are Net 30 days unless customized in an institutional Master Services Agreement (MSA).
• Integration modules (ZATCA e-invoicing Phase 2, WhatsApp Business API, payment gateways) follow transparent pass-through or bundled terms.

Schools agree to utilize the platform in compliance with local educational board standards and cyber laws.

• Administrators must enforce strong password policies and enable two-factor authentication (2FA) for financial and principal accounts.
• Attempting unauthorized penetration testing, scraping, or subverting access controls is strictly prohibited.
• Acadely maintains real-time automated DDoS mitigation and web application firewall (WAF) protection.